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What to do when the parcel does not arrive within the promised timeframe?

As we have an extremely efficient dispatch service - we hand all Your Tea parcels to the relevant postal companies to ship to you, on time.

If your parcel hasn't arrived within the promised time frame according to your tracking information then please take the following actions.

a) Call the postal service you chose to ship your parcel and discuss why the time frame they promised and you paid for has not been met (postal service contact information will be on your tracking link)

b) Double check what day you ordered your tea on. As the majority of postal services don't operate over the weekend, your parcel will only begin transit on a week day. Weekends do not count as a 'transit day'

 
 
 

What to do when the parcel does not arrive within the promised timeframe?

As we have an extremely efficient dispatch service - we hand all Your Tea parcels to the relevant postal companies to ship to you, on time.

If your parcel hasn't arrived within the promised time frame according to your tracking information then please take the following actions.

a) Call the postal service you chose to ship your parcel and discuss why the time frame they promised and you paid for has not been met (postal service contact information will be on your tracking link)

b) Double check what day you ordered your tea on. As the majority of postal services don't operate over the weekend, your parcel will only begin transit on a week day. Weekends do not count as a 'transit day'